Public Offer (Terms of Sale) of the mist Online Store

Version dated 4 July 2026

This document sets out the terms on which mist sells footwear through the mist.am website with delivery by our own courier. We have written it in plain language, but it is a full contract: by placing an order, you agree to the rules set out here. If anything remains unclear, write to us before placing your order and we will be glad to help.

The authentic (legally governing) version of this document is the Armenian version. The Russian and English versions are translations provided for convenience; in the event of any discrepancy, the Armenian text prevails.

1. Who the seller is

The seller under the contract is a sole entrepreneur registered in the Republic of Armenia:

• Name: Sole Entrepreneur Hayk Paryan Levoni (ԱՁ «Հայկ Պարյան Լևոնի», Hayk Paryan Levoni IE)
• Registration number: 264.1285290 (state registration dated 27.12.2022)
• Taxpayer identification number (ՀՎՀՀ): 72971529
• Type of activity: retail trade via the internet (code 47.91.0)
• Address: Republic of Armenia, 0051, Yerevan, Arabkir administrative district, 1 Malkhasyants St.
• Telephone / WhatsApp: +374 94 987490 (wa.me/37494987490)
• Email: mistevn@gmail.com
• Business and order-taking hours: daily, 10:00 to 22:00

Hereinafter referred to as "mist", "we", or "the seller". The sale of footwear is not a licensed activity and does not require any special permits.

Some of these details are also published on the About Us page and in the Contacts section.

2. What this website is and how the contract is formed

To avoid any misunderstandings, it is important to explain the legal nature of what happens on the website.

• The catalogue with prices and an order button is an invitation to place an order, not a concluded contract. The mere display of goods on the website does not in itself bind us to anything.
• Your order is your offer to buy the goods on the terms shown on the website at the time of ordering.
• The contract is deemed concluded at the moment you receive our order confirmation (by telephone, message, or email). Our confirmation constitutes acceptance of your offer.

An automatic notice that your order has been received and is being processed (for example, a service email stating "we have received your order") does not in itself constitute acceptance and does not conclude a contract: the contract arises only from the moment we send you our actual order confirmation. Silence or the absence of a reply on our part does not constitute acceptance. Until you have received our confirmation, no contract has been concluded.

Verification of the order before confirmation. Before sending confirmation, we may contact you using the details you have provided in order to verify the composition of the order, the delivery address, and the accuracy of your contact details, and to confirm that the order was in fact placed by you. Such verification is carried out within a reasonable time and serves solely to ensure the order is fulfilled accurately and without errors. It does not restrict your rights as a buyer and does not constitute a refusal to conclude a contract; the grounds on which we may decline an order are listed in Section 6.

An order may be placed on the website or agreed by telephone or messenger. In any case, this is a distance purchase: you select and order the goods without being physically present in a store. Trying the goods on at home and paying the courier does not change this — all your rights as a buyer in a distance purchase (including the right of withdrawal, see the section "Your rights: returns, exchange, warranty") remain fully in force.

If an order is placed or confirmed by telephone, at the start of the call our staff member will identify themselves and state that they are calling on behalf of mist regarding your order.

3. What information you receive before placing an order

Even before you confirm your order, we present to you, in a clear and comprehensible form:

• who the seller is — the sole entrepreneur's details, address, and contacts (see Section 1);
• the characteristics of the goods — model, brand, colour, size, image, and description;
• the full price in Armenian drams (AMD), inclusive of all taxes provided for by law, together with the delivery cost (free within our zone) and the total amount payable;
• the procedure for payment, delivery, and try-on — how and when everything takes place;
• the right to withdraw from the purchase within 14 days, its duration and procedure;
• the quality warranty and available remedies should the goods prove to be defective;
• how to file a complaint and which state authority you may turn to.

This information becomes part of the contract: we are bound by what we showed you before the order. You also receive the total amount and the terms in the order confirmation sent to your email.

4. Essential terms of the order

Each order records at least:

• the goods — model, colour, size, and number of pairs;
• the price — in Armenian drams (AMD); since footwear is sold in pairs, the stated price is the price per pair;
• the delivery address and method — delivery by mist's own courier;
• the method of payment — via a PayLink Ameria link or in cash to the courier, after the try-on and only for the pairs kept.

You see these terms on the website before ordering and receive them in the order confirmation. The contract operates on the terms shown and confirmed at the time of the order.

5. Goods, authenticity, and brands

• mist is the official distributor of the brands Veja, Etonic, Stepney Workers Club, and Athletics FTWR in Armenia. Every pair is a genuine article (100% authentic), supplied directly by the brand, without intermediaries and without replicas.
• We are responsible for the accuracy of the descriptions and characteristics of the goods shown on the website. The goods we deliver to you conform to their description in the catalogue.
• Brand names and logos belong to their rightful owners and are used to truthfully identify the genuine goods being sold. Brand names are not translated. These designations remain the property of the respective companies, and this contract transfers no rights in them.

The authenticity of the goods is our direct obligation to you, not a mere marketing figure of speech.

The texts, photographs, descriptions, design, and structure of the mist.am website, as well as the rights to the seller's trademarks, are protected by law. The rules for using the website, intellectual property, permissible use of content, and restrictions on automated access (including copying the catalogue, scraping, and the use of bots) are governed by a separate document, the Website Terms of Use. This Offer governs only the sale and purchase of goods and grants no rights to use the website's content.

6. Equal terms for all and when we may decline an order

We sell on equal terms to everyone who approaches us and do not refuse arbitrarily. We may decline to accept or fulfil an order only for objective, verifiable reasons, for example:

• the ordered goods (model/size) are in fact out of stock;
• there is an obvious technical error in the price or description of the goods (see Section 7 on manifest pricing errors);
• the delivery address lies outside our service area (the territory of Armenia; we do not deliver abroad);
• the order cannot be fulfilled because of inaccurate, incomplete, or third-party contact details, and we are unable to reach you to clarify them;
• there are objective and documentarily verifiable indications that the order was placed in bad faith: placing an order using someone else's or fictitious details, indications of automated or bulk order creation, an attempt to pay with someone else's payment instrument, or other objective signs of fraud;
• systematic abuse of the service by that person has previously been objectively recorded (see Section 8) — in which case we do not refuse the purchase as such, but offer to place the order on the standard terms of distance sale.

We do not refuse for reasons connected with the buyer's personal characteristics or on other impermissible grounds, and we do not apply the grounds listed above arbitrarily: when declining on grounds of bad faith, we proceed from objective, verifiable circumstances rather than assumptions.

If, after confirmation of the order, it turns out that we cannot fulfil it (for example, the goods are no longer available), we will inform you as soon as possible. Any money already paid for such goods, if payment was made, will be refunded in full. We do not replace the ordered goods with different goods without your consent.

7. Price

• All prices are stated in Armenian drams (AMD).
• The price of the goods on the website is final and inclusive of all taxes provided for by law. There are no hidden surcharges.
• Delivery by our courier within the service area is free. You see the total amount payable before placing the order. Delivery terms are set out in the Delivery section.
• A correctly stated price is fixed at the moment the order is confirmed and is not thereafter changed unilaterally by us; the sole exception is a manifest pricing error (see below).

Manifest pricing error. In rare cases, a price containing an obvious error may appear on the website — where the stated amount clearly and grossly fails to correspond to the actual value of the goods (for example, due to a technical malfunction, a typographical error in the digits, or a data-upload error), and it is apparent to any reasonable buyer that this is an error rather than a genuine price. Such a price does not constitute an offer by which we are obliged to sell the goods. If the error is discovered before the contract for the goods in question has been performed (that is, before the goods have been handed over and paid for), we will inform you of it as soon as possible and offer to place the order at the correct price; if you do not agree, the order at the erroneous price is not fulfilled, and any money paid, if payment was made, is refunded in full. This rule concerns only manifest errors and does not entitle us to change a correctly stated and confirmed price on an order that has already been placed.

Prices and any content on the website are set and changed solely by the store's owner.

8. Try-on and payment-on-delivery procedure

This is a key feature of mist, so we describe it step by step — to make clear what happens and when, and what you pay for.

Step 1. Order. You select up to 3 pairs of footwear and place your order. At this stage you pay nothing.

Step 2. Delivery for try-on. Our courier brings the selected pairs to you free of charge at your address within the service area.

Step 3. Try-on. You try the footwear on at home or at the door — wherever is convenient for you, without rushing. This means a careful indoor try-on, without wearing the shoes outdoors and while preserving their merchantable condition. Preserving merchantable condition means that after the try-on the footwear remains clean, unworn outdoors, free of any signs of use, damage, creasing, scuffing, or soiling, with tags and seals intact. The try-on takes place in the courier's presence and within a reasonable time; the courier is entitled to await your decision for a reasonable period and is not obliged to wait indefinitely.

Step 4. Your decision. You decide what to keep:

• what fits — you buy and pay for;
• what does not fit — the courier takes back immediately, free of charge, and there is no need to pay for it.

You may keep one pair out of three, two, all three, or none — you pay only for what you keep. If nothing fits, you pay nothing, and there are no penalties or charges for the courier's visit.

Step 5. Payment. After the try-on you tell the courier which pairs you are keeping. You may pay for the kept goods in one of two ways: via a PayLink Ameria link that we send you after your selection, or in cash to the courier. You pay only for the pairs you keep. There is no charge for pairs that did not fit and that the courier takes back immediately.

Step 6. Receipt. After payment, the courier issues a paper fiscal receipt (ՀԴՄ) for the goods actually paid for. The receipt is issued only for the pairs you kept and paid for.

Legal meaning of the steps. While you are trying on and deciding, the contract of sale for each pair is not yet complete. For the pairs you return to the courier at the door, no contract of sale has been formed — this is not the start of the 14-day return period, but a withdrawal from the purchase before it is made; there is no payment or receipt for them. For the pairs you keep, the contract is performed here and now: you pay, receive the goods, and receive the receipt. From that moment, your rights of return, exchange, and warranty apply to the purchased pairs (see the Returns and Exchange section).

Careful handling of the goods during try-on. Until the goods are handed over to you, mist bears the risk of their accidental damage or loss (see Section 10). At the same time, a try-on presupposes reasonable care. If, through your fault, the goods are damaged during the try-on beyond the scope of an ordinary careful indoor try-on (wearing outdoors, intentional or negligent damage, soiling, damage to the packaging that harms the goods), you are liable for the harm caused to the extent permitted by the legislation of the Republic of Armenia. This does not concern ordinary traces of a try-on and does not restrict your statutory rights of return and warranty for the purchased pairs.

The home try-on is an additional service and is intended for good-faith use. The free courier visit with several pairs for a try-on and the subsequent removal of what does not fit is an additional mist service over and above the minimum required by law, and not a separate paid obligation. We provide it on the terms of good-faith use. In the event of objectively and documentarily confirmed systematic abuse of this service by a particular person — in particular, repeatedly placing orders knowingly without any intention to buy, solely in order to block the availability of goods (reserving without buying), placing bulk or fictitious orders, systematically cancelling orders without grounds, or systematically failing to attend an agreed delivery — we may thereafter offer that person the placement of orders on the standard terms of distance sale (for example, with advance payment or without an on-site try-on of several pairs). In doing so, all your mandatory rights as a buyer remain fully in force: the right to order goods at a distance, the right to withdraw within 14 days, the quality warranty, and the refund of money within the statutory period are neither cancelled nor restricted. We apply this measure only on objective, verifiable grounds and proportionately, not arbitrarily.

If for some reason the courier was unable to arrive or the delivery did not take place (you were not there, we could not reach you, etc.), we will agree a repeat delivery with you. The procedure for such cases is described in Section 10 and in the Delivery section.

9. Payment

• When you pay: only after the try-on and only for the pairs you keep.
• Methods of payment: after the try-on you tell the courier which pairs you are keeping. You may pay for the kept goods in one of two ways: via a PayLink Ameria link that we send you after your selection, or in cash to the courier. You pay only for the pairs you keep. There is no charge for pairs that did not fit and that the courier takes back immediately.
• Fiscal receipt (ՀԴՄ): after payment, the courier issues a paper fiscal receipt (ՀԴՄ) for the goods actually paid for. The receipt is issued only for the pairs you kept and paid for. Keep the receipt — you will need it for a return, exchange, or warranty claim.
• Payment security: when paying via a PayLink Ameria link, the payment is processed on the side of the Ameria payment service; the mist website does not collect or store your bank card details.
• Online payment in the future: at present, cash payment to the courier and payment via a PayLink Ameria link (card payment via a link) are available. Full online card payment directly on the website may be added later; when it is launched, the procedure will be described in the Payment section, and all your rights as a buyer will remain fully in force.

For more details, see the Payment section.

10. Delivery

• Delivery is carried out across the whole of Armenia: within Yerevan and approximately 10 km of the city by mist's own courier, and across the rest of the country by post (after payment). There is no international delivery or self-collection.
• Delivery is free.
• You see the delivery area and payment methods at the very start of placing the order, not only at the final step.
• Delivery time. We usually deliver the order on the day it is placed. If the order is placed late in the evening or after delivery on that day is no longer possible, delivery is made the following day. We agree the exact delivery window with you when confirming the order.
• Until the moment the courier hands over the goods to you, mist bears the risk of accidental damage or loss. Please inspect the footwear on receipt; if you notice any damage, tell the courier immediately.

Inspection and recording of condition at handover. The goods are handed over and (in the case of a try-on) returned in the courier's presence. Please inspect the footwear on receipt. If, at handover or return, visible damage, a discrepancy between the goods and the order, or a dispute over the condition of the goods or packaging is discovered, mist may record the condition of the goods and the very fact of handover/return (including by photographing the condition of the goods and packaging, or by making an electronic delivery note). Such recording concerns only the condition of the goods and the fact of handover, is not intended to capture the interior of your home, and is carried out to the minimum extent necessary. The purposes, legal grounds, and retention periods for such materials are set out in the Privacy Policy.

Failed delivery. If delivery does not take place for reasons beyond mist's control (you were not at the address, you are unreachable, an incorrect or incomplete address or telephone number was provided, or access to the address is blocked), we will contact you and agree a repeat delivery within a reasonable time. We make reasonable repeat delivery attempts free of charge. If the goods were paid for in advance but delivery is objectively impossible (we cannot reach you within a reasonable time or the address is unreachable), the order for such goods is not fulfilled, and the money paid is refunded in full in accordance with Section 11. This does not deprive you of the right to place a new order.

Delivery safety. The health and safety of our courier is an essential condition of the service. The courier may refuse to hand over the goods or suspend delivery on objective safety grounds: a real threat to the courier's life, health, or property, aggressive or unlawful conduct towards them, or a place or situation that is objectively unsafe for delivery. In such a case, we will contact you to agree a safe method and place for handing over the goods; where safe delivery is impossible, the money paid, if payment was made, is refunded in full. This ground applies only to objective safety situations and is not used as a pretext for an arbitrary refusal.

Full terms are set out in the Delivery section.

11. Your rights: returns, exchange, warranty

Here is a summary; these rights are set out in full in the Returns and Exchange section.

• Withdrawal from a distance purchase — 14 days. After a purchase, you have 14 days to withdraw from the goods without giving any reason. The period runs from the day you receive the goods. This right does not depend on the availability of the original box and cannot be restricted by it.
• Exchange or return of goods of proper quality — within 14 days of purchase/receipt, if they do not suit you in size, style, or other parameters. The goods are accepted within Armenia provided their merchantable condition, consumer properties, and tags are preserved and there is a receipt or other proof of payment. To exchange for a different pair, the original box and full completeness are additionally required. A careful home try-on does not cancel this right; outdoor wear, damage, or loss of merchantable condition may serve as grounds for refusing the return or for adjusting the refund amount to the extent permitted by law.
• Exchange for a different size or model is possible by agreement: we bring the replacement when collecting the first pair, so that you do not have to wait twice.
• Quality warranty — at least 2 years on new footwear. If the goods prove to be defective, you are entitled to choose the remedy — free repair or replacement; and if that is impossible or unsuccessful — a proportionate price reduction or a refund. You may report a defect within 2 months from the moment you discovered it. During the first year after purchase, if a dispute arises as to the cause of the defect, it is we, not you, who must prove that the goods were of proper quality.
• Safety. The goods must be safe. If unsafe goods have caused harm to your life, health, or property, you are entitled to compensation for that harm independently of this contract. This right is not restricted or cancelled by any provision of the Offer.

Return acceptance procedure. On a return or exchange, we accept the goods and check their condition: the preservation of merchantable condition, consumer properties, tags, and seals, completeness, and the presence of a receipt or other proof of payment. The check is carried out in good faith and within a reasonable time. If the condition of the goods is disputed, mist may record their condition and packaging (including by photographing) to the minimum extent necessary; the handling of such materials is described in the Privacy Policy. Checking the condition of the goods is not an additional condition that worsens your rights: where the statutory conditions for a return are met, the goods are accepted and the money is refunded within the period stated below.

Verification of the cause of a defect (for warranty claims). In response to a claim concerning a defect in the goods, we may carry out a check (inspection, diagnosis) of the cause of the defect. This does not postpone or restrict your rights: during the first year after purchase, the burden of proving proper quality lies with us, and we do not refuse a claim formally, without established objective grounds. If the check objectively shows that the defect was caused by a breach of the rules of use, storage, or care, or by the actions of the buyer or third parties after the goods were handed over, the claim for such a defect may be rejected, with the reason stated. Good-faith warranty claims are, in any event, decided in your favour.

Return removal of goods. Return removal of the goods within our delivery area is performed by the mist courier free of charge to the buyer. You pay nothing for the courier's visit: the seller bears all costs of the return removal. On a return of goods of improper quality (defective goods), the seller also bears all costs associated with the return and inspection of the goods.

Refund of money. We refund money within the period provided for by the legislation of the Republic of Armenia and, in any event, no later than within one calendar month from the receipt of the returned goods that have preserved their merchantable condition, consumer properties, tags, and the other return conditions provided for by these Terms. If you paid in cash, the refund is made in cash or by another method agreed with you; if you paid via a PayLink Ameria link, the refund is made by a method compatible with PayLink Ameria / Ameria, or by another method agreed with you.

The address and channel for claims are described in the Returns and Exchange section.

All of the rights listed above are the minimum guaranteed by law. No provision of this Offer may worsen the buyer's position compared with the law; any such provisions are void.

12. Who may place an order

Orders may be placed by persons with legal capacity. If the buyer is between 14 and 18 years old, the purchase (other than minor everyday purchases) is made with the consent of their legal representatives; persons under 14 do not place orders independently. By placing an order, you confirm that you are entitled to make it.

13. Personal data

In order to accept, confirm, deliver, and process your order, and for accounting and tax purposes, we process your name, contact details (telephone and, where necessary, email or WhatsApp), and delivery address. The legal basis is the performance of the contract with you and the requirements of the law.

To the extent necessary to perform the contract and protect the parties' rights, we also keep electronic records of the order and its performance (including service correspondence and delivery notes), and in disputed cases we may record the condition of the goods at handover or return (Section 10 and Section 11). Such processing is carried out on the principle of minimisation — only to the extent necessary and for the period necessary. The full list of the data collected, the purposes of its processing, the legal bases, retention periods, the services engaged, cases of cross-border transfer, and your rights are described in the Privacy Policy; in the event of any discrepancy regarding the processing of personal data, the Privacy Policy prevails.

Placing an order does not require consent to marketing communications: subscription to news is arranged separately and only at your voluntary wish.

14. Fairness of the terms

This Offer is a contract of adhesion: you accept it in its entirety by placing an order. We therefore expressly confirm that it contains no terms, and will contain no terms, that would:

• allow us to unilaterally change the characteristics or price of an order already placed without objective grounds;
• restrict your right to withdraw from or terminate the contract in the cases provided for by law;
• deprive you of the right to judicial or extrajudicial protection.

The seller's rights provided for by this Offer (verification of the order, grounds for declining an order, measures against abuse of the service, recording of the condition of the goods, verification of the cause of a defect, etc.) are applied only on objective, verifiable grounds and proportionately, without infringing the buyer's mandatory rights. Any provision contrary to this, even if it should inadvertently appear in the text, is deemed void from the outset. The invalidity of one provision does not affect the validity of the others.

15. Electronic form and order confirmation

An order placed on the website or agreed in correspondence has legal force. Actions taken from your account or using your contact details are deemed to have been taken by you, unless you prove otherwise. For the purpose of performing the contract, confirming its terms, and resolving any disputes, mist keeps and stores electronic records of the order (order data, confirmation, service correspondence, delivery and payment notes) in the manner and for the periods described in the Privacy Policy. Such records may be used as evidence of the terms and performance of the contract.

After you place an order, we send an order confirmation to your email. It is available for saving and contains the terms of the purchase, information on the right to withdraw within 14 days, and the return procedure.

An account on the website is not required for a purchase: an order can be placed without registration.

16. Official channels of communication

Legally significant communications regarding an order (confirmation, arranging delivery, notices, claims, and responses to them) are sent and received through mist's official channels indicated in Section 1: telephone/WhatsApp +374 94 987490, email mistevn@gmail.com, as well as the mist.am website interface and the contact you provided when ordering. Official correspondence means the exchange of messages through these channels.

Statements, promises, or "arrangements" purportedly obtained outside these official channels or from persons not authorised to act on behalf of mist do not bind the seller. This rule serves to protect both parties from forgeries and misunderstandings and does not restrict your rights: all mandatory information and buyer's rights apply regardless of the channel of communication, and mandatory pre-contractual information is always provided as described in Sections 3 and 15.

17. Force majeure

As an entrepreneur, mist is liable for the performance of its obligations regardless of fault. Release from liability for non-performance or delay is possible only in cases of force majeure — extraordinary and objectively unavoidable events under the given circumstances, beyond the control of the parties (for example, natural disasters, military operations, prohibitions and restrictions imposed by public authorities, infrastructure failures, or mass failures of communications or power supply).

Force majeure merely suspends or postpones performance of the affected obligation for the duration of such circumstances and is not a ground for renouncing our obligations. It does not cancel or restrict your mandatory rights: if, owing to such circumstances, the order cannot be fulfilled, the money paid for it is refunded in full, and your rights to withdraw from the contract, to the warranty, and to a refund remain fully in force. We inform you within a reasonable time, through the official channels of communication, of the onset and cessation of force majeure circumstances affecting your order.

18. Changes to these Terms

We may update this Offer over time. The version applicable to your order is the one in force at the time it was placed. Changes have no retroactive effect and do not worsen the position of buyers in respect of orders already placed.

Each version has a date (see the beginning of the document). The current version is always published on the website, and the version in force at the time of your order is retained by us and can be provided to you on request.

19. Disputes and where to turn

• First, please write to us — mistevn@gmail.com or +374 94 987490. We strive to resolve matters directly and in a human way.
• The relations under this contract are governed by the law of the Republic of Armenia.
• You are entitled to apply to the authorised state consumer-protection authority of the Republic of Armenia, as well as to a court in accordance with the rules of RA legislation. We do not impose any disadvantageous jurisdiction on you and do not deprive you of the right to protection.

20. Related documents

This Offer operates together with the following documents, which form part of it:

• Delivery
• Payment
• Returns and Exchange
• Privacy Policy
• Website Terms of Use

The rules for using the website, intellectual property (content, photographs, trademarks), permissible use, restrictions on automated access (bots, scraping, reverse engineering), and lawful limitations of liability for the operation of the website are governed by the Website Terms of Use. In the event of any discrepancy between this Offer and the general Website Terms of Use on matters of sale, this Offer prevails.

Version dated 4 July 2026. The legally governing version of the document is the Armenian version.