Delivery

Revision of 4 July 2026. The official version of this document is in Armenian; the Russian and English versions are published for convenience. In the event of any discrepancy between versions, the Armenian version prevails. The revision in force at the time your order was placed applies; amendments have no retroactive effect.

We deliver orders ourselves — by mist's own courier, carefully and at a time convenient for you. Below is everything worth knowing: where and within what time your order travels, how the at-home fitting works, when and how you pay, what to do if an item is damaged or if delivery does not take place, and from what moment the risk in the goods passes to you. The terms below form part of the contract between you and the seller and do not diminish the rights guaranteed to you by the law of the Republic of Armenia.

A number of mist's conveniences — free delivery, free return collection, and at-home fitting of up to three pairs — are provided over and above the requirements of the law, as the brand's good-faith commitment to honest customers. The rules of good-faith use of the service set out below do not limit your statutory rights; they merely describe the objective grounds on which we are entitled to protect ourselves, our courier, and other customers from abuse and bad-faith conduct. This section governs the sale and delivery of goods; the rules for using the mist.am website itself, the rights in its content, and the procedure for resolving disputes are set out in the "Website Terms of Use."

Where we deliver

We deliver across the whole of Armenia. In Yerevan and within approximately 10 km of the city's administrative boundary, the order is brought by our own courier service; in this zone — and only here — the “At-home fitting” (Try at Home) service is available. We confirm the exact zone for a specific address when the order is placed.

Across the rest of Armenia, the order is delivered by post — after payment. We do not deliver outside Armenia: mist offers no international delivery. There is no self-pickup either: the order is either brought by our courier or arrives by post.

We inform you of the delivery method (courier or post) in advance, before you confirm the order, so that you know how and within what time you will receive it.

Delivery is made to a valid address within the service zone, suitable for the safe hand-to-hand delivery of the goods. We are entitled to deliver the order only to the address and contact details you provided when placing it; changing the address to one outside the service zone, or to an address where safe delivery is impossible, releases us from the obligation to deliver to such an address (while all your rights, including the right to cancel the order and to obtain a refund of amounts paid, are fully preserved).

Verification of the order, address, and contacts

To protect both you and us from errors and fraud, before delivery we may contact you using the details you provided to confirm the order details, the address, and a convenient time. This is a routine part of confirming the order, not an additional condition.

In objectively justified cases — for example, where there are clear signs of inaccurate or third-party data, where the telephone is not working or unreachable, where the address does not match the delivery zone, or where there are signs of a bad-faith or fraudulent order (including fictitious or multiple repeated orders placed with no intention of purchasing) — we are entitled to:

• request confirmation of the recipient's identity and of their entitlement to the order (for example, by stating the name and contents of the order at the point of delivery);
• clarify or re-confirm the address and contact telephone number;
• postpone delivery until the discrepancies are resolved;
• where the accuracy of the data cannot be confirmed, decline to fulfil such an order on objective grounds, of which we will notify you.

All of these measures are applied only on objective grounds, are proportionate to their purpose, and are not arbitrary. We do not decline an order or delay delivery without an objective reason, and we do not permit discrimination among customers. Any personal data we process in doing so is used solely to perform the contract, to ensure the security of delivery, and to prevent abuse, to the minimum extent necessary and for the periods stated in the "Privacy Policy."

How much delivery costs

Delivery is free — both by courier within Yerevan + 10 km and by post across the rest of Armenia. You do not pay for the courier to bring your order, nor do you pay for them to collect the pairs that did not suit you.

Prices on the website are stated in Armenian drams (AMD). They are final and include all taxes provided for by law. There are no hidden surcharges on receipt: you pay for exactly the pair or pairs you decide to keep, and nothing beyond that.

The free provision of delivery and return collection is a voluntary commitment of the brand for the good-faith use of the service. If delivery repeatedly fails for reasons attributable to the customer (see the "If delivery does not take place" section), any further repeat courier trips will be arranged by agreement; in any event, we never charge you for the goods themselves or for trips already made if the order has not been handed over to you.

Delivery times

Within Yerevan and about 10 km around it, we usually deliver the order on the day it is placed. If the order is placed late in the evening, or at a time when delivery that day is no longer possible, delivery is made the following day. We agree the exact delivery window with you when confirming the order.

Across the rest of Armenia, we send the order by post after payment: if the order is paid before 16:00 Yerevan time, we hand it over to the post the same day; if payment arrives after 16:00, the next day. The subsequent delivery time depends on the postal service.

Arrangements are made by telephone, on WhatsApp, or using the contact details you provided. The courier arrives within our operating hours — daily, from 10:00 to 22:00. If for any reason we cannot make the agreed window, we will contact you in advance and propose a new convenient time.

Delivery times may objectively shift for the duration of any event of force majeure (see the "Force majeure" section). In such a case, we notify you and agree a new window, and all your rights, including the right to cancel the order and to obtain a refund of amounts paid, are preserved.

How delivery and at-home fitting work

At-home fitting is mist's principal convenience: you do not have to buy shoes blind.

How it works:

1. You select and order up to 3 pairs — for example, one model in two sizes, or several different models.
2. The courier brings them to your home free of charge within the agreed window.
3. You try them on at your leisure — at home or right at the door, in the courier's presence, taking a reasonable amount of time for the fitting.
4. You pay only for the pairs you keep. There is no charge for the pairs that did not suit you — the courier collects them right away, on the spot, free of charge.
5. If nothing suits you, you pay nothing, and the courier takes everything back.

No prepayments and no "buy everything first, then arrange a return": you make your decision on the spot, having already tried the shoes on.

About the conditions of the fitting. So that everything is fair both to you and to the next customer, please try the shoes on as you would in a store — at home, on a clean surface. A fitting is not a walk down the street. Any pair you decide not to keep and to return to the courier immediately or by way of exchange must retain its saleable condition, consumer properties, and tags. Ordinary, careful at-home fitting does not interfere with this and has no effect on your rights.

If an item has been worn outdoors or has otherwise lost its saleable condition beyond what is necessary to try it on and assess the fit, this does not deprive you of your right to withdraw from a distance purchase within 14 days, but you are liable for any diminution in the value of the goods caused by handling that goes beyond an ordinary fitting — in the manner described in the "Returns and exchange" section. The pairs you keep and pay for are, of course, yours — wear them however you like.

Good-faith use of the fitting service. The at-home fitting service is intended for customers with a genuine intention to purchase a suitable pair. We are entitled, on objective grounds, to limit the fitting conditions for a specific order or customer — for example, to reduce the number of pairs brought at one time or to offer an order with prepayment for the goods kept — in cases of systematic ordering without purchase that blocks availability for other customers (reservation without purchase), repeated returns of shoes bearing signs of outdoor wear or having lost their saleable condition, or where there are well-founded signs of bad-faith use of the service. Such measures are applied only on the objective grounds listed above, we warn you of them in advance, and they do not affect your statutory rights to withdraw from the purchase, to a refund, and to the warranty.

How and when you pay

You pay only after you have tried the shoes on and decided to keep them.

After the fitting, you tell the courier which pairs you are keeping. You can pay for the goods you keep in one of two ways: via the PayLink Ameria link, which we send you after you make your selection, or in cash to the courier. You pay only for the pairs you keep. There is no charge for the pairs that did not suit you and that the courier collects right away.

After payment, the courier issues a paper fiscal receipt (ՀԴՄ) for the goods actually paid for. The receipt is issued only for the pairs you kept and paid for.

We plan to add full online card payment on the website later. For now, the two methods above are available. For more on payment methods and the receipt, see the "Payment" section.

Inspection on receipt and damage

Please inspect the shoes in the courier's presence — it puts everyone at ease. If you notice damage or a non-conformity of the goods right on receipt, tell the courier straight away: you may decline such a pair and not pay for it, and we will arrange a replacement or resolve the matter in another way convenient for you.

To resolve any damage or non-conformity reported at the point of delivery quickly and objectively, we may record the condition of the goods and their packaging — including by photograph or a short video of the fact of handover and the condition of the pair. Such recording serves to protect both parties and to prevent abuse, is carried out to the minimum extent necessary, and is stored for the periods and on the conditions described in the "Privacy Policy." It is our internal means of documentation and in no way limits or conditions your rights: even without it, you are entitled to refuse a damaged pair.

Inspection on receipt is a convenience, not a condition limiting your rights. If a defect is discovered later, you fully retain your right to a return and exchange and the statutory warranty of conformity of the goods — this is described in detail in the "Returns and exchange" section.

Delivery safety

Care for our courier is part of our responsibility. The courier is entitled not to begin or to discontinue the handover and to leave the location if this is objectively hindered by a threat to their safety: aggressive or threatening behaviour, insults, an intoxicated recipient, a demand to proceed to an unsafe location or one clearly unsuitable for handover, or other circumstances that genuinely threaten the courier's life, health, or property.

In such cases, we contact you and propose a safe manner and place for handing over the order. This rule concerns only the objective safety of delivery and does not limit your rights to receive the goods you have paid for, to cancel the order, and to obtain a refund of amounts paid: if a safe handover cannot be agreed, you owe nothing for goods not handed over.

If delivery does not take place

We do our best to deliver the order on the first attempt, but things happen. Accordingly:

• If you were not present during the agreed window or could not be reached, the courier will wait a reasonable time (generally no less than 15 minutes) and attempt to reach you by phone. We will contact you and agree a new convenient window — the first repeat delivery within our zone is also free.
• If your plans have changed, simply let us know in advance by phone or on WhatsApp — we will reschedule the delivery without any penalties or surcharges.
• Until the order has been handed over to you and paid for, you incur no obligation to pay for delivery or for the goods themselves.

Separately, regarding circumstances attributable to the customer. Delivery is deemed to have failed for reasons beyond our control if the recipient was not present during the agreed window, could not be reached at the telephone number provided, provided an incorrect or incomplete address or an incorrect telephone number, or if handover was objectively refused on safety grounds (see the "Delivery safety" section). In these cases:

• we make a good-faith repeat delivery attempt and contact you to agree a new window;
• if delivery again fails for the same reasons attributable to you, we arrange further courier trips by agreement with you, and to confirm the order we may ask you to re-confirm the address and telephone number;
• if within a reasonable period (generally 5 calendar days) the order still cannot be handed over for reasons attributable to you and you cannot be reached, we are entitled to treat such an order as cancelled on objective grounds, of which we will notify you using the contact details provided. In this case, if you had prepaid anything and the order was not handed over to you, the amount paid is refunded to you in the manner set out in the "Returns and exchange" section.

These rules concern only the arrangement of repeat trips and do not affect your rights to cancel the order, to withdraw from the purchase, and to obtain a refund of amounts paid. We never demand payment for goods that were not handed over to you.

Cancelling an order before delivery

You may cancel your order at any time before the courier has handed over the goods to you — just contact us by phone or on WhatsApp. Cancellation before handover of the order is free and places you under no obligation. This does not replace or limit your right to withdraw from the purchase after you have already received the goods — that right is described in the "Returns and exchange" section.

We do not limit your right to cancel an order. At the same time, where there are objective signs of bad-faith use (systematic placing and subsequent cancellation of orders with no intention of purchasing, fictitious or multiple repeated orders that block the availability of goods for other customers), we are entitled to apply proportionate verification measures to such a customer's subsequent orders — for example, re-confirmation of contact details or ordering with prepayment. These measures are applied only on the objective grounds listed above and do not affect orders already placed or your statutory rights.

If the desired item is unavailable or the price contains an obvious error

We do our best to keep availability and prices on the website up to date at all times. If, after an order is placed, it turns out that the selected pair or size is unavailable, we will inform you as soon as possible. We do not replace the ordered item with another without your consent: you decide for yourself whether to wait for restocking, choose a different model or size, or cancel the order. If by then you have already paid for something and we are unable to fulfil the order, the money for the unfulfilled part is refunded to you in the manner described in the "Returns and exchange" section.

Very rarely, an obvious and manifest price error may occur on the website (for example, a technical typo where the price differs several-fold from the usual market value of the goods). If such an obvious error is discovered before the contract for that item has been performed (that is, before the goods have been handed over and paid for), we will inform you of the true price as soon as possible, and you will decide for yourself whether to place the order at the correct price or to decline it without any consequences or payment. This rule concerns only obvious, manifest errors and does not give us the right to unilaterally change a correctly stated and confirmed price of your order.

From what moment the order is deemed handed over

While your order is on its way to you, we bear responsibility for it. The risk of accidental damage to or loss of the goods passes to you at the moment the courier hands you the paid-for pair from hand to hand (and, with future online payment, at the moment the goods are handed over).

Put simply: anything that might happen to the shoes in transit is our concern, not yours.

Return and return collection of goods

If, after purchase, you decide to return shoes of proper quality, you have 14 days to do so from the moment of receipt. Shoes are accepted for return within Armenia provided they have not been worn outdoors and have retained their saleable condition, consumer properties, and tags; careful at-home fitting does not interfere with this. For an exchange for a different size or model, the original box and completeness of the set are additionally required. It is important to note, however: the 14-day right to withdraw from a distance purchase does not depend on whether the box has been kept. The full conditions, as well as your rights where a defect in the goods is discovered, are described in the "Returns and exchange" section.

Collecting the pair to be returned is also our concern, not yours:

Return collection of goods within our delivery zone is carried out by the mist courier free of charge to the customer. You pay nothing for the courier's visit: all costs of return collection are borne by the seller.

Acceptance and inspection of returned goods. On return collection, the courier accepts the pair and is entitled to record its condition, completeness, and packaging, including by photograph or a short video — just as on handover, to the minimum extent necessary and on the conditions of the "Privacy Policy." The final inspection of the condition of the goods is carried out when they arrive at the seller. If the returned goods of proper quality have retained their saleable condition, consumer properties, and tags, we accept the return in the ordinary manner. If signs of outdoor wear, damage, or other diminution in value beyond an ordinary fitting are found, we are entitled to carry out an inspection and internal review and, in the case of withdrawal from a distance purchase, to take proportionate account of the diminution in the value of the goods in the manner set out in the "Returns and exchange" section. Such an inspection is carried out in good faith, within a reasonable time and within the refund period established by law; it is not a ground to arbitrarily refuse a return and does not suspend your statutory rights.

As for the money: we refund the funds within the period provided for by the law of the Republic of Armenia and, in any event, no later than one calendar month from the moment we receive the returned goods that have retained their saleable condition, consumer properties, tags, and the other conditions of return provided for by these Terms. If you paid in cash, the refund is made in cash or by another method agreed with you; if payment was made via the PayLink Ameria link, the refund is made by a method compatible with PayLink Ameria / Ameria, or by another method agreed with you.

Force majeure

If the performance of delivery is objectively and temporarily hindered by an event of force majeure — natural disasters, fires, floods, earthquakes, military action, blockades, official restrictions and prohibitions imposed by the authorities, accidents and prolonged interruptions of power or communications, or other extraordinary circumstances that are unavoidable in the given conditions and lie beyond our reasonable control — the delivery times are extended in proportion for the duration of such circumstances.

This does not release us from our obligations to you and does not give us the right to decline the order at our discretion: we notify you of the situation, agree new time frames, and if handover within a reasonable time becomes impossible, you are entitled to cancel the order and obtain a full refund of amounts paid. No event of force majeure limits your mandatory consumer rights, including the right to withdraw from the purchase, to a refund, and to the statutory warranty.

Official channels of communication

The official channels of communication regarding orders and delivery are the telephone, WhatsApp, and the mist email address indicated below. We send the agreement of the delivery window, order confirmation, and notices of changes and cancellation using the contact details you provided. Please keep your contact details current and reachable: messages and calls sent to the contact details you provided are deemed to have been duly delivered to you.

Seller

The goods are sold and delivered by:

Individual Entrepreneur Hayk Paryan Levoni (ԱՁ «Հայկ Պարյան Լևոնի», Hayk Paryan Levoni IE) State registration number: 264.1285290 (date of registration 27.12.2022) ՀՎՀՀ (TIN): 72971529 Type of activity: retail trade via the internet (code 47.91.0) Address: Republic of Armenia, 0051, Yerevan, Arabkir administrative district, 1 Malkhasyants St. Telephone: +374 94 987490 WhatsApp: +374 94 987490 (wa.me/37494987490) Email: mistevn@gmail.com Operating hours: daily, from 10:00 to 22:00

For any questions about delivery, write to us or call — we are available daily from 10:00 to 22:00.

See also: "Payment," "Returns and exchange," "Terms of Sale," "Website Terms of Use," "Privacy Policy."